Welcome to Rawlings Shop! We’re your ultimate destination for high-quality baseball gear, from gloves and cleats to training equipment. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to contact our support team—we’re here to help you perform at your best!

Product Questions

What types of baseball gear do you offer?
We provide a wide range of baseball equipment and apparel, including:
  • Baseball Gloves, Cleats, and Belts
  • Catcher’s Equipment and Batting Helmets
  • Training Aids like Batting Tees and Pitching Machines
  • Apparel & Uniforms, Socks, and Lifestyle Gear
  • Bags, Bat Packs, and Accessories
Our products are designed for players of all levels, from youth leagues to professionals, focusing on durability and performance.
Are your products suitable for both baseball and softball?
Yes! Many of our items, such as arm sleeves, gloves, and training equipment, are versatile and can be used for both baseball and softball. Check product descriptions for specific details to ensure the best fit for your sport.
How do I choose the right size for gloves or apparel?
We recommend referring to our size charts available on each product page. If you need assistance, email us at [email protected] with your measurements, and we’ll help you find the perfect fit.

Shipping & Delivery

Where do you ship, and how long does delivery take?
We ship globally, excluding Asia and some remote areas (check your location at checkout). Orders are processed in 1-2 business days. Delivery times vary:
  • Standard Shipping: $12.95 fee, delivered via DHL or FedEx in 10-15 days after shipping.
  • Free Shipping: Available on orders over $50, delivered via EMS in 15-25 days after shipping.
Note: Delays can occur due to customs or weather, but we provide tracking for real-time updates.
Can I track my order?
Absolutely! Once your order ships, we’ll email you a tracking number. For Standard Shipping, use DHL or FedEx’s site; for Free Shipping, use the EMS link provided.
What if my delivery is delayed or lost?
If you experience issues, contact us at [email protected] with your order details. We’ll work with the carrier to resolve it promptly.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unused and in original packaging. Please refer to our Returns Policy for full details, and contact us to initiate a return.
How do I request a return or exchange?
Email us at [email protected] with your order number and reason for return. We’ll guide you through the process and provide a return address if applicable.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders faster and save preferences for future purchases.
Is my payment information secure?
Yes, we use encrypted payment processing to ensure your data is safe. We never store sensitive information on our servers.

General Inquiries

How can I contact customer service?
Reach us at [email protected] for any questions. We aim to respond within 24 hours.
Do you offer discounts for team orders?
Yes! For bulk purchases, email us for potential discounts. We love supporting teams and leagues with tailored solutions.

Rawlings Shop – 2960 Fincham Road, San Diego, US 92117

Email: [email protected] | Payment Methods: Visa, MasterCard, JCB, PayPal

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