Privacy Policy

Last Updated: October 2023

At Rawlings Shop, we are committed to protecting your privacy and ensuring the security of your personal information. Just as we design our baseball gloves, cleats, and training equipment to meet the highest standards of quality and durability, we apply the same rigor to safeguarding your data. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website buybaseballgearus.com or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site.

1. Information We Collect

We collect information to provide you with a seamless shopping experience, process your orders, and improve our services. The types of data we collect include:

• Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address, billing address, and phone number.
• Payment Information: We partner with trusted payment providers like Visa, MasterCard, JCB, and PayPal to process transactions. We do not store sensitive payment data (e.g., credit card numbers) on our servers. Instead, it is handled securely by our payment partners using encryption technology.
• Technical Data: We automatically collect information about your device, IP address, browser type, and operating system to enhance website performance and security.
• Usage Data: We gather data on how you interact with our website, including pages visited, products viewed, and time spent on the site, to improve user experience and tailor our offerings.
• Communication Data: If you contact our customer service team (e.g., via email at [email protected]), we may retain your messages and contact details to assist you.

2. How We Use Your Information

We use your data to deliver a secure, efficient, and personalized experience, aligning with the needs of our baseball and softball community:

• Order Processing: To process and fulfill your purchases, including shipping products and sending order confirmations.
• Customer Support: To respond to your inquiries and provide assistance, ensuring you receive the same reliability as our on-field equipment.
• Website Improvement: To analyze user behavior and optimize our website for coaches, players, and international customers.
• Marketing: With your consent, we may send promotional emails about new products, discounts, or events relevant to baseball and softball enthusiasts. You can opt out at any time.
• Security: To monitor for fraudulent activity and protect against unauthorized access, ensuring your transactions are as secure as our payment methods.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal information to third parties. However, we may share data in the following circumstances:

• Service Providers: We work with trusted partners to handle operations like payment processing (e.g., PayPal, credit card companies), shipping, and website analytics. These providers are contractually obligated to protect your data.
• Legal Compliance: We may disclose information if required by law, such as to comply with a subpoena or regulatory investigation.
• Business Transfers: In the event of a merger or sale of Rawlings Shop, customer data may be transferred to the new owners, with notice provided.
• International Transfers: As we serve customers globally (excluding Asia and some remote areas), data may be processed in the United States or other countries with adequate privacy laws.

4. Data Storage and Security

We implement robust security measures to protect your information, reflecting our commitment to quality and reliability:

• Storage: Your data is stored on secure servers, and we retain it only as long as necessary for business purposes or as required by law.
• Security Measures: We use industry-standard technologies, including Secure Socket Layer (SSL) encryption, end-to-end encryption for transactions, and PCI DSS compliance for card processing. Sensitive payment data is not stored on our servers.
• Access Controls: Only authorized personnel have access to your personal information, and they are trained in data protection practices.

While we strive to protect your data, no online transmission is 100% secure. If you suspect a security issue, please contact us immediately at [email protected].

5. Your Rights

You have control over your personal information, consistent with global privacy laws like the GDPR and CCPA. Your rights include:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your account.
• Deletion: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails.
• Restriction: Object to or limit how we use your data in certain cases.

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• What Are Cookies? Cookies are small text files stored on your device that help us remember your preferences, analyze site traffic, and personalize content.
• How We Use Cookies: To remember items in your cart, understand how coaches and players use our site, and improve our product offerings.
• Managing Cookies: You can disable cookies through your browser settings, but this may limit certain features of our website.
• Third-Party Tracking: We may use analytics services (e.g., Google Analytics) to gather aggregated data on website usage. These services do not identify individual users.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review it periodically.

8. Contact Us

If you have questions about this Privacy Policy or your data, reach out to our dedicated team:

Thank you for trusting Rawlings Shop—where your privacy is as important as your performance on the field.