Our Commitment to Your Satisfaction

At Rawlings Shop, we take pride in delivering baseball and softball equipment that meets the highest standards of quality and performance. Just as we design our gloves, cleats, and training gear for excellence on the field, we’ve created a returns and exchanges process that ensures your complete satisfaction off the field.

If any product doesn’t meet your expectations, we’re here to make it right with the same dedication we bring to our game.

Return & Exchange Eligibility

Timeframe

We accept returns and exchanges within 15 days of your receipt of items.

Condition Requirements

  • Items must be in original, unused condition
  • All original tags and packaging must be intact
  • Products must be in resalable condition
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Catcher’s Equipment (due to hygiene considerations)
  • Baseball Socks & Belts (personal hygiene items)
  • Batting Helmets (safety equipment)
  • Any products that have been used, worn, or show signs of wear
  • Custom or personalized items

Return & Exchange Process

Step 1: Submit Your Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Receive Authorization

We’ll review your request and provide a Return Merchandise Authorization (RMA) number and shipping instructions within 24-48 hours.

Step 3: Ship Your Return

Package your items securely, include the RMA number visibly on the package, and ship to our address:

Rawlings Shop Returns
2960 Fincham Road
San Diego, US 92117

Step 4: Processing

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after return processing
  • Original Payment Method: Refunds will be issued to your original payment method

Shipping Costs

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Return/Exchange Request Template

Copy and paste this template into an email to [email protected] with the subject line “Return/Exchange Request”:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Rawlings Shop Customer Service Team,


I would like to request a [return/exchange] for my recent order.


Order Information:

Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Product(s) to Return: [Product Name(s) and SKU(s)]

Reason for Return/Exchange: [Please provide details]

For exchanges, I would like to exchange for: [Product Name and SKU if applicable]

Contact Information:

Full Name: [Your Full Name]

Email: [Your Email Address]

Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,

[Your Name]

Important Notes

  • Please allow 1-2 business days for us to respond to your return/exchange request
  • We recommend using a trackable shipping method for your return
  • International returns may be subject to customs fees, which are the customer’s responsibility
  • Exchanges are subject to product availability

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]

Response Time: Within 24 hours

Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

Thank you for choosing Rawlings Shop – where your satisfaction is as important as your performance on the field.